We ship via USPS. All package weighing under 13oz are shipped via USPS 1st Class Mail with delivery confirmation.
Packages over 13 oz are shipped via Priority Mail. Shiiping discounts are available for multiple purchases. Please contact us before purchasing multiple items and we will send an invoice or take a phone order reflecting the discount.
Our corporate offices are in New York, out on Long Island. Our items ship from our warehouse in Siuox Center, Iowa. All items are shipped within 2-3 business days. If you need your item FAST, call 1-866-390-3469 (leave message after business hours) and we will contact you for a rush order.
We accept returns or exchanges with MLB tags ON only. Please make sure that your item fits BEFORE removing the tags.
If you need an exchange email us for return instructions email@example.com.
There is a flat $2.50 fee for resending your new item.
Returns will be accepted within 30 days of purchase. Your original purchase price minus a $2 restocking will be refunded if item is returned in acceptable condition.
Sorry, for the safety of everyone's dog we can not accept returns on toys or food bowls. If there is some type of problem or damage with your shipment when it arrives please contact us within 48hrs.
Returns should be sent to:
Brown Dog Treasures
c/o Vermeer Pack and Ship
419 1st Avenue NE
Sioux Center, Iowa 51250
Please make sure to put the original packing slip in the bag so we know who to credit!
We try to get it right 100% of the time. If we haven't, let us know! I promise you we will correct the situation as quickly as possible.